Taking care of your horse hair jewellery
We take great pride in making quality, durable pieces which we would love you to treasure and to wear often. If necessary, gently wash your jewellery in mild soap and warm water, rinse and leave to dry naturally. From time to time polish the metal parts with a jeweller’s polishing cloth.
We understand your wish to honour the precious bond with your horse by wearing your jewellery regularly. However, as with any meaningful piece (like a wedding ring), every day wear can be a challenge to fine jewellery.
As much as you love it, horse hair jewellery is not unbreakable and if you “love it too much”, your jewellery may not last! The better you care for your horse hair jewellery, the better it will last.
Please respect the fact that horse hair is a natural material. So avoid prolonged soaking in water or contact with skin lotions which may risk degrading the horse hair or softening the glues that we use. Don’t wear your jewellery next to anything that might cut or abrade the horse hair. Please read and follow any specific care information given, including on the product pages of our Order section. Wearing your jewellery while riding, doing yard duties, gardening or other outdoor activity is strictly at your risk.
Essentially please treat your piece like the fine jewellery that it is and it will give you enduring pleasure.
To make good any defects in manufacturing or workmanship for 12 months from delivery. Where feasible, we will repair the item or replace it, reweaving or rebraiding the horse hair as necessary. Unless otherwise agreed, we always return any unused hair to you and so you may wish to retain it for future repairs if required.
This warranty does not cover damage due to wear and tear, including breakage, snagging or abrading of the horse hair or scratching of the metalwork or engraving or due to accidents, third party alterations or failure to follow our care instructions. However, we do offer a repair service at reasonable cost and will quote for the work on a case by case basis. Our workshop uses specialist soldering equipment to avoid heat damaging the hair. Your statutory rights are unaffected.
For repairs & warranty please contact us by email in the first instance: firstname.lastname@example.org